We tell you in this Privacy Policy about the types of personal information we gather when you use the Printly app and how it is used.
1.0 Data Protection:
Data protection concerns personal data. Under Article 4(1) GDPR, this includes any information relating to a recognised or identifiable natural person, such as names or identification numbers.
2.0 Data Collection and Use
2.1 Automatic data collecting
When you visit our website or use our apps, your device will automatically send data for technical reasons. These data will be stored separately from any other data that you may provide to us.
– Date and time of access,
– Browser version and operating system utilised.
– Previous webpage URL and IP address (truncated to one octet)
This information is stored solely for technical purposes and will never be assigned to a specific person.
2.2 Support Requests
If you contact our help, we will collect and retain the personal information you provide for the purpose of completing your request. You are not required to include personal information in your request, and you may contact us under a pseudonym at any time.
We will keep your support requests for 90 days after they are completed to ensure that they were successfully processed and to help us understand which problems may have occurred in the past in the event of subsequent requests that may aid in the resolution of your request.
We gather and process your data to respond to your support request and to guarantee that our product runs well for you, as stated in Article 6(1) point (b) of the GDPR. If you contact us without a particular support request or technical issue, we will collect and process your personal data based on our legitimate interest in being able to respond to email queries and Article 6(1) point (f) GDPR, provided your interests do not outweigh their.
3.0 Cookies & Third-Party Services and disclosures of your data.
We use so-called “cookies” to provide you with all of the services of our website and to make your browsing experience more convenient. Cookies are tiny files saved on your computer by your internet browser. If you do not want cookies to be used, you can disable their storage on your device by changing the settings of your internet browser. Please keep in mind that this may limit the range of features available on our website.
We use the following cookies:
– Firebase cookies
– Google Ads cookies to measure success
– Google Analytics cookies for statistical evaluation of website use and offer improvement
– a cookie to confirm cookie notice with OK
– a cookie to determine if non-standard fonts have been loaded.
These cookies cannot identify you as an individual. In any case, the use of cookies is justified by our legitimate interest in demand-oriented design, as well as statistical evaluation of our website, and the fact that your legitimate interests do not outweigh them, as stated in Article 6(1) point (f) of the GDPR.
3.1 Third-Party Services
We require all third parties to respect the security of your personal data and to handle it in accordance with the law. Our third-party service providers are not permitted to use your personal data for their own purposes and are only allowed to process it for specified purposes.
Additionally, we use the Google Drive and Dropbox APIs to integrate with our app, enabling users to print files from their Google Drive and Dropbox accounts. The privacy and data processing terms for Google Drive and Dropbox are governed by their respective agreements (Dropbox Privacy Policy, Google Privacy Policy).
4.0 Transfer of data
In general, your personal information will only be shared without your explicit prior approval in the following cases:
4.1. If necessary to investigate criminal use of our services or for prosecution, personal information will be disclosed to law enforcement agencies and potentially harmed third parties. However, this will only apply if there are specific signs of illegal or abusive behaviour. Data may also be handed on in order to enforce terms and conditions of use or other agreements. We are also legally compelled to share information to specific public authorities upon request. These include law enforcement authorities, governmental authorities that investigate administrative violations punishable by fines, and tax authorities.
These data are passed on because we have a legitimate interest in combating abuse, prosecuting criminal offences, and securing, asserting, and enforcing claims, and your rights and interests in personal data protection do not outweigh them, as stated in Article 6(1) point (f) GDPR, or because we have a legal obligation to do so under Article 6(1) point (c) GDPR.
4.2. We rely on contractually bound third-party organisations and other service providers to deliver our services (“Data Processors”). In such instances, personal data will be handed on to the Data Processors for further processing. We carefully choose our Data Processors and assess them on a regular basis to guarantee that your rights and freedoms are maintained. The Data Processors must only use the data for the reasons described by us, and they are contractually bound to treat your data in accordance with this Privacy Policy and all applicable data protection laws.
Specifically, we use the following Data Processors:
– Google Analytics, Google Ads, Firebase, Qconversation
Data is transferred to Processors in accordance with Article 28(1) GDPR, or in the alternative, based on our legitimate interest in the economic and technical benefits associated with the use of specialised processors, and the fact that your rights and interests in the protection of your personal data do not outweigh them, Article 6(1) point (f) GDPR.
4.3. We also process your information in countries outside the European Economic Area (“EEA”).
The European Commission determined that the USA has a sufficient level of data protection under the provisions of the EU-US Privacy Shield (adequacy finding, Article 45 GDPR) in its judgement of July 12, 2016. We use the following service providers, which are certified under the EU-US Privacy Shield.
– Google, LLC
4.4. To further develop our business, the structure of doo GmbH may be altered by altering the legal form or by establishing, purchasing, or selling subsidiaries, corporate parts, or components. In such transactions, the customer information will be transferred along with the portion of the company to be transferred. When personal data is transferred to third parties in the manner mentioned above, we will guarantee that it is done in accordance with this Privacy Policy and applicable data protection legislation.
Any transfer of personal data is justified by our legitimate interest in changing our company structure to economic and legal conditions as needed, as well as the fact that your rights and interests in personal data protection do not outweigh them, as stated in Article 6(1) point (f) GDPR.
5.0. Removal of your information
We erase or anonymize your personal data as soon as we no longer require it for the reasons for which it was obtained or processed in accordance with the items listed above. As a general rule, we save your personal data for the duration of your usage or contractual connection with the website, plus sixty (60) days to keep backup copies after deletion. In particular, we shall remove your data after the timeframes specified below in the following cases:
– Google Analytics: fourteen months.
The data will be erased at the conclusion of these periods, unless it is required for a longer term due to statutory archiving periods, criminal prosecution, or to secure, assert, or enforce legal rights. In this instance, the data will be stopped and unavailable for future usage.
6.0. COPPA – Children’s Online Privacy Protection Act
The Children’s Online Privacy Protection Act (COPPA) is a federal law in the United States designed to allow parents greater control over the collection and use of information gathered from their children online. It affects websites and services that are aimed at, or knowingly gather data from, children under 13 years old. Our products and services are not targeted towards children under 13, and we do not intentionally collect information from children within this age group. If you are under 13, please refrain from providing any personal information to the Printly App. Should a child under 13 inadvertently provide us with their personal information, the child’s parent or legal guardian can contact us to review or remove this information from our systems. Please email us at contact.printlysoftware@gmail.com for assistance.
7.0. Change of Purposes
Processing your personal data for reasons other than those indicated will only take place if permitted by law, or if you have consented to the changing purpose of the processing activities. In the event that the data is further processed for purposes other than those for which it was originally collected, we will notify you of such additional purposes and provide you with all necessary information.
8.0. Changes to the above Privacy Policy
We reserve the right to update this Privacy Policy (and/or any applicable policies and Addenda) when applicable laws, technology, and our data processing methods change. We will notify you of any changes to this Privacy Policy (and/or any applicable policies and Addenda) by posting the new policy on our website, applications, and other products and services. Changes to this Privacy Policy (and/or other applicable policies and Addenda) shall take effect upon publishing (as indicated by the date after “Last Updated:” at the top of this Privacy Policy and/or other applicable policies and Addenda), or as otherwise required by applicable law. We encourage you to examine this Privacy Policy (and any other applicable policies or Addenda) on a regular basis.
9.0 Contact us
Rasida Udya
contact.printlysoftware@gmail.com
Last Update: 01 May 2024